Kevin Hodge

Contact information - email for telephone number.

kevin@kevinhodge.com

SKILLS

Networking WAN/MAN/LAN - Troubleshoot and maintain network infrastructure for UniSource Energy Services Gas and Electric divisions. Complete ongoing proactive upgrades, maintenance, and hardware replacement for service reliability. Currently maintaining 20 WAN Cisco 2600 series routers and 15 Cisco 3500 series switches with inline power for Voice over IP. Experience administering Cisco 4006, and 6509 core switches. Nortel Baystack switch configuration and maintenance for LAN connectivity at remote sites. Experience interfacing with TDM telephone networks for IP telephony with Cisco VG200 and IAD2400 devices. Understanding of Cisco security and IOS updates for multiple platforms. Maintain various WAN, MAN, and LAN links with multiple communication vendors; and constantly keep in contact for problems, and problem resolution for anything that may hinder network/telephone reliability.

Voice Over IP - Design, implement, and maintain Voice over IP (VoIP) system for UniSource Energy Services. Administer all moves, additions, and changes enterprise wide. Currently administer call center with 20 agents for customer service. Troubleshoot and administer reporting capabilities for customer service on daily weekly and monthly basis. Document and ensure disaster recovery procedures are in place for telephone system. Configure and maintain all telephone connections for each location ensuring uptime and reliability. Created vendor relationships for multiple carriers ensuring best service and pricing for business needs. Six years of communication experience.

Systems Administrator- Install, maintains, and troubleshoots various Microsoft platforms such as Windows 95/98/NT/2000/XP client desktops and NT/2000 server environments. Charged with responsibility to ensure virus protection and proper service packs are installed on over 200 client machines and 20 servers. Administer these clients through Active Directory Services and also secure customer documents and areas through group access policies. Set up and administer group policies within the Domain. Experience with Windows 2000 advanced servers running in native or mixed mode of operation. Interact with customers with various skill levels to navigate to the solution when needed while training the user as to what happened to cause their problem. Administer and Install UNIX Operating System on a Sun Sparc Hardware machine utilizing Solaris 2.6/2.7 GUI for administration and maintenance. Red Hat 9.0 maintenance and installation experience with Dragon Intrusion Detection Server software for Voice over IP system. Goal oriented results for upgrade projects or system enhancements.

Web Page Development / Implementation / and maintenance - Program with HTML, Java script, frames, and graphical environment to create interactive web pages for over three years. Enhance web interfaces with Flash Macromedia 5. Basic knowledge of Active Server Pages, and ties for database style web development.

Video Teleconferencing- Polycom, VTEL, REMBRANT, and RADIENCE VTC Suite experience. Troubleshoot IDNX, Fiber Optic, and RJ-45 communication lines. Facilitate, Schedule, and coordinate VTC with multiple distant ends. Troubleshoot document projectors; power point slide capabilities, telephone teleconference, and other needs from users on an ongoing basis.

Education - Technical schooling through USAF on electrical engineering and computer maintenance (approximately 15 months of training). Currently have a Cisco Certified Network Associate (CCNA) Certificate. Pursuing the following educational opportunities; CompTIA A+, Microsoft Certified Professional Certificate CompTIA Network+, Cisco Certified Network Professional (CCNP), Microsoft Systems Engineer Certification, and a Bachelor of Science in Information Technology from the University Of Phoenix.

Volunteerism - Volunteer time as needed for various soccer teams for the past two years. Installed network for Northern Arizona Food bank and increased their ability to communicate more effectively. Also currently volunteer time at the Flagstaff Care and Share Food bank

PROFESSIONAL EXPERIENCE

UniSource Energy Services August 2003 to present Member of Network services group tasked with responsibility for network reliability and maintenance pre and post acquisition. Part of an implementation team that recently swapped out network devices for UniSource Energy Services Electric division. Team lead for toll bypass between all UNS large properties for cost benefits on a corporation level. Member of Meta Group that is responsible for outlining the procedures in which UNS responds to security patches for all devices (Firewall, Routers, Switches, Servers, ect.) and how UNS should handle exploited vulnerabilities within the system. Currently part of a team tasked with the redesign of Gigabit backbone connectivity for 5 Campus locations. Providing ROI for all IT projects proving the increase of shareholder value in company. Maintain and ensure operability of Geographical Information System servers running Smallworld 3.1, Smallworld Internet Application Server, and Oracle server. Continually keep vendor relationships between carriers, and consulting services with UES Gas open and available for future expansion projects and or visionary design that will better the business.

Citizens Arizona Gas August 2001 to 2003 Lucent G3SI telephone administrator responsible for moves, adds, changes and outage troubleshooting. Nortel Networks switch and router experience for troubleshooting, configuring circuits and ensuring network availability. Network lead responsible for maintaining WAN Links and equipment to corporate headquarters in Dallas Texas and to Rochester New York. Tasked to replace networking infrastructure with Cisco routers and switches and completed goal in less time than allocated. Local Citizens Public Sector network administrator contact for Network Operations Center group tasked with troubleshooting issues with different carriers. Maintained and troubleshot small computers for all users. Created Voice over IP core infrastructure, call center, and administrative with no prior specialty training on system. Ensured VoIP locations could communicate without toll charges in order to conduct productive operations. Created Vendor relationships for Citizens Arizona Gas network and consulting services.

United States Air Force August 1997 to 2001 Initialized, tested, and maintained operational data and telephone circuits on a daily basis. Performed circuit enhancements by compiling data for troubleshooting, re-wired cross connects and laying new cable. Tested communication lines under time constraints and utilizing experience and training to bring circuits back online, keeping circuits online. Tested, configured, and installed equipment / software within a tactical environment. Installed and maintained fiber optic lines for routers, switches, and Canoga Perkins fiber modems. Lead technician for intranet web server and web site. Created and maintained Disaster Recovery procedures. Called upon as a team member that created and installed the first Network Operations Security Center for Davis Monthan Air Force Base. Installed Windows NT, UNIX servers and desktops for NOSC. Configured and maintained multiple switches, routers, and keyboard video mouse adapters for operational use.

SOFTWARE EXPERIENCE

Remedy Action Request System 4.5 HP Openview JavaScript MS office suite 97/2000/2003 MS Access 97/2000 Netscape Fast Track Server 3.0 Disk Access NFS 5.0 MS Front Page 98/2000 World View Status Server MS Exchange NT Server 5.5/4.0 HTML/DHTML/XML MS SQL 7.0 MS Windows 95/98/NT/2000/NT Server Solaris 2.6, 2.7 Viso Studio Flash Macromedia 5.0 Cold Fusion 4.5 Cisco Works Red Hat 9.0 Smallworld 3.1 Oracle Microsoft Visio Microsoft Publisher Microsoft Project Solar Winds (Orion) WS watch ESRI products for Gas Utilities

REFERENCES

Available upon request - kevin@kevinhodge.com

SUMMARY

Currently and have been in high paced environments and have had no problems handling situations in which I have had no prior training experience and needed to yield results. Experience with many teams and able to interface with multiple types of customers to ensure that they receive what is needed to conduct business effectively. Good ties with community for service to others when I can. Please don't hesitate to contact via email at kevin@kevinhodge.com for further information.